FAQs

1. How long does shipping take?

Our orders typically take 7–15 business days to arrive. Shipping times may vary depending on your location and the product ordered.

2. Do you ship internationally?

Currently, we only ship within the UK.

3. How can I track my order?

Once your order has been dispatched, you’ll receive a tracking number via email. You can use it to track your parcel in real-time.

4. What is your return policy?

We accept returns within 14 days of delivery. Items must be unused and in their original packaging. Please contact us to initiate a return.

5. I received a damaged or incorrect item. What should I do?

We’re sorry for the inconvenience! Please email us at support@velatic.com within 48 hours of receiving your order with a photo of the issue, and we’ll make it right.

6. Can I cancel or change my order?

We try to process orders as quickly as possible. If you need to make changes, contact us within 2 hours of placing the order. After that, we can’t guarantee cancellation.

7. Do you offer discounts or promotions?

Yes! Follow us on TikTok and Instagram for the latest deals and exclusive discounts.

8. How can I contact you?

You can reach us anytime at support@velatic.com or via our contact form. We aim to respond within 24 hours.